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RETURNS - NON-DEFECTIVE MERCHANDISE: All non-autographed, non-defective merchandise is returnable for 30 days from the date of purchase. You can choose a refund or full store credit. All returns must include the original certificate of authenticity and all original sale material (boxes, tags, etc.) We will only credit back to the same credit card or Pay pal account used for the original transaction. Please call us at 352 400-2114 to obtain a Returned Merchandise Authorization (RMA) number and shipping instructions. A return/refund will be issued to you once we receive the original item back in our warehouse. We are not responsible and will not give credit for returns that arrive broken or damaged. You will have to make a claim with your shipper to be reimbursed.

NON-RETURNABLE MERCHANDISE: All autographed items are non returnable. Due to the nature of this industry and the possibility of forgery, there are no exceptions to this rule. If you have an issue with your autographed item, you will need to call (352) 400-2114 and speak with a representative within 3 days of receipt of merchandise. Any item that is custom built, custom framed, or custom logo cannot be returned. This includes all display cases that are etched with a team logo or name..

DAMAGED-DEFECTIVE MERCHANDISE: All damaged or defective merchandise must be called in to us within 5 days of receipt the item. We will initiate the claims process with the shipping company and you will be instructed to keep all original packaging material for pick up and/or inspection. If you do not have the packaging materials, we WILL NOT replace the item. Please call us at 352 400 2114 to obtain a Damaged Item Authorization (DIA) number and return shipping instructions. A replacement will be shipped to you once we receive the damaged item back in our warehouse. Items that have been lost/damaged by the shipping carrier must have the claim made by the carrier's deadline policy. Items that are damaged from shipping, will not be replaced by expedited shipping, as the shipping carriers will not pay for their mistake.

CANCELLATION OF ORDERS: We will cancel your order only if the item has not shipped. If an item has shipped but is in transit, we may be able to intercept the order for a fee of $18.00.00. In the event that an intercept is not possible, you will need to follow the return policies stated.